I
have contracted an online appointment service (Genbook.com)
to help schedule our appointments. You can access this
service 24/7 to make, reschedule, or cancel an appointment
with any of the therapists. Our available days, times and
services will be indicated. The menu navigations are very
easy.
You
can make appointments 2 hours prior or up to 30 days prior
to your desired appointment.
When making an
appointment
you are asked to pick a
service and a therapist.
If the
request is denied,
it is possible that the
therapist you selected does not offer the service. Or
that the time available in that particular therapist's
schedule will not accommodate the length of session you are
requesting. Please consider another therapist, length
of session or day to schedule your therapy.
You
will receive an initial confirming email with confirmation
number. Then, 24 hours prior to your appointment, you will
receive another email through Genbook that will give you the
option of keeping, canceling or re-scheduling your
appointment. No action is required if you are keeping the
appointment. If you need to re-schedule or cancel, please
just choose this option and follow the menu navigation. You
may also cancel an appointment at any time prior to the 24
hour notice. If it is less that 24 hours, you must
call the office to cancel your appointment.
A nice feature on Genbook is that you
may request additional attention items through the "Notes"
option.
Say you like a certain music selection or feel you need
more work on your shoulders or neck...just write that in the
notes and we will have that information before you
arrive. I have already begun using this options on my
side to record client's preferences to table temperatures,
music selections, lotion preferences, medical concerns and
more. It's a great way to customize your session.
We will receive
your requested appointment by phone text, computer calendars
and on the medica electronic appointment book.
We will definitely know about your appointment! If we have any
questions regarding any current health issues or concerns
from a previous appointment, we will email or phone you
prior to your appointment.
Genbook is a valuable
addition to our office management. Several clients have
expressed their appreciation for the ability to schedule an
appointment any time of the day.
