If this is your first visit to medica...the healing arts, we hope these FAQ's will help acquaint you with our facility.
Please feel free to talk with us at any time regarding questions or concerns you may have about massage therapy or your sessions. Your health and welfare is our first concern.
We follow a strict Code of Ethics set by our professional associations, AMTA and ABMP. Through continuing education requirements, we are stay aware of the latest medical and ethical standards expected by these associations to remain in good-standing.
Are there any medical reasons not to receive a massage?
Yes. Clients with hypertension, diabetes, infections, cancer, and edema have to be carefully screened. Please alert us of ANY medical condition and also if your current medical information changes during the course of your sessions.
Can I receive a massage when I am pregnant?
Yes. Although we do not recommend massage during the first trimester. A light, relaxing massage can be given during the second trimester, and spot treatments with limited pressure can be given during the last trimester.
Can I request a male or female therapist?
Yes. We have male massage therapist and female therapists.
Do I have to disrobe entirely for my massage or treatment?
No. Your level of comfort is most important. Your therapist will discuss this issue with you and explain how the session will be conducted. Please be advised that all therapists have been trained how to discreetly drape the body to protect your privacy at all times.
Do you have gift certificates?
Yes. We have certificates in a professional cover and envelope which can be customized for any occasion. We accept phone transactions and can mail them to your home or the recipient's home.
Is there a gratuity included in the fees?
No. Some guidelines for gratuities are: 15% for good service; 20% for exceptional service.
Do you accept credit cards?
Yes. Mastercard, VISA and Discover in addition to debit cards and personal checks. Companies are invoiced once a month with terms payable 15 days.
Do you have a walk-in policy?
Yes. We do not accept walk-ins clients. All sessions must be scheduled through our office or the on-line service.
Do you have a cancellation policy?
Yes. We understand that there are unforeseen events in all our lives. However, we do reserve the right to charge full fee if an appointment is not kept, without notice. Also, if multiple appointments are being canceled at the last minute, we prefer that you speak with your therapist about payment and different appointment arrangements.
